Exchange Policy
At Ally’s Pet Home, we prioritize the quality and safety of our products to ensure the best experience for you and your pets. However, we understand that issues may arise, and we’re here to help if your order arrives in less-than-perfect condition.
Eligibility for Exchange
- Exchanges will only be accepted if the product is received in a damaged condition due to handling or transit.
- To be eligible, the customer must provide a clear, unedited video recording taken at the time of opening the package. The video should show:
- The intact packaging before it’s opened.
- The complete process of unboxing.
- The visible damage to the product.
How to Request an Exchange
- Email us at contactus@allyspethome with the subject line: Exchange Request - [Order Number].
- Attach the recorded video showing the damage as outlined above.
- Provide details of your purchase, including the order number and your contact information.
Important Notes
- Timeframe: Exchange requests must be submitted within [24 hours] of receiving the product.
- Condition of Product: Exchanges are only available for products damaged in transit. No other reasons for exchange (e.g., change of mind or dissatisfaction) will be accepted.
We reserve the right to refuse any exchange request that does not meet the conditions above.
